4124
S Amherst Hwy
Madison Heights, VA
24572
Don't Despair,
We Repair
COPY
WIZARD
COPY
WIZARD
Call Today!
434-845-2703
Call Today!
434-845-2703
Frequently Asked Questions
Phone:
434-845-2703
Fax : 434-845-3477
E-mailric41@uscyber.net
Q. How can I tell if my printer or copier uses an all in one toner
cartridge system?
A. Generally it is
pretty simple. If your printer uses a fairly expensive unit it probably does.
The best way to tell is to check the users manual. If you don't have it simply
open the printer and see if it is a single unit or one that the toner is added
to separately. Generally just by looking at the unit you can see if it has the
drum in it.
Q. Will using a recycled toner cartridge void my warranty on my printer or copier ?
A. This is a popular question. According
to the Magnusson Moss Warranty Federal Trade Commission Improvement Act, Subparagraph
C, Section 101, no manufacturer can legally require you to purchase supplies
exclusively from them. If you purchase a re-manufactured cartridge or recharged
your old one from a quality re-manufacturer (like Copy Wizard), it should perform
exactly or the same or better than the original and it will not void the warranty.
Q. Will using a recycled
cartridge damage my machine ?
A. A toner cartridge that has been properly remanufactured will not cause any
damage to your printer or copier. If you are using Copy Wizard, you have an
equal chance that this will occur from a brand new cartridge since we test the
cartridges before they go out. We are usually able to offer even better quality
than the original manufacturer because of the technology that has evolved in
our industry. Replacement parts and toner have been improved in and are made
to last longer.
Q. Will my cartridge
last as long as the original?
A. Your cartridge will usually last an average of 20% longer if you recharge your
cartridges with us. Believe it or not, the original manufacturer doesn't fill
their cartridges up to full capacity. We put in an average of 20% or more toner
than the original manufacturer. You are not just saving money buy having your
cartridges recharged but you are also saving money because they last longer.
Q. How do I ship
my cartridges to you to be recharged or purchased?
A. Our shipping instructions are listed
on our order page. If you have further questions you can E-mail or call and
we will be happy to help.
Q. What will prevent
random miss-fed paper?
A: This could mean that the separation pads in your machine need to be replaced. You can tryCleaning them with a lint free cloth
dampened with water. You might try fanning the paper , trying Different paper or even flipping the
paper over.
Q. My printer moans
when the paper comes out of the top tray, is this a serious problem ?
A. No, it just means that your paper
delivery rollers are starting to wear. You will probably need to Have the machine serviced in the near
future, but if you don't mind the noise and the printer is working Alright it
is not necessary to do anything with it.
Q. When printing,
I get "Greek" instead of my normal printout, what happened ?
A. Check your printer cable, usually one side of the cable will have come out
of the connector. If you continue to have problems it may be necessary to reinstall
your print driver (always delete the old driver first).
